Expertnaire Refund Policy
As a buyer, your purchases are 'backed' by Expertnaire 30-Day money back guarantee, also known as a refund guarantee.
If, for any reason, you are not completely satisfied with a purchase.
We invite you to review our policy on refunds and returns.
This refund policy only covers digital products (not events) and as a result, after a purchase is made, such digital products are deemed “used” after download or opening.
However, Expertnaire offers you a 30-day money-back guarantee if certain necessary conditions are met.
Again, please note that this refund guarantee accommodates only digital products. It does not cover events.
(A) Conditions for Refund
You are entitled to a refund only if ALL the following 3 conditions are met:
(1) The product was purchased in the last 30 days before you make the request for refund.
(2) The proof of purchase is provided such as the receipt or the transaction ID.
(3) The product has violated at least one of the customer guarantees below:
(a) The product received is different from what was ordered.
(b) The product is illegal or unsafe to use.
(c) The content of the product does not match the product description on the sales page.
Kindly note that we reserve the right to refuse refunds of any purchase that does not meet the above return conditions in our sole discretion.
For assistance with understanding a product, please refer to the product’s vendor for guidance.
The product vendors are responsible for supporting and updating their products so that they work well for you.
You should contact the product’s vendor if you want to learn more about the product or if the product seems difficult to understand.
The contact details for a product’s vendor is always included in the purchase.
We advise that you contact the product vendor about your concerns.
(B) Refund Exemptions
There are certain products that our refund policy does not cover.
These are products that belong to any of the 2 categories below:
i) Sales are final and non-refundable for products that bear the Expertnaire Quality Seal.
The Expertnaire Quality Seal is the seal of authenticity for products that belong to highly verified vendors and have been tested and verified over a reasonable period of time.
ii) Sales for virtual or offline events are non-refundable.
While we are able to provide refunds for digital products, the refund policty does not cover both virtual or offline events due to various reasons. Please note.
How long will it take to process my refund?
From the time of approval of the request, it will take between 7 to 14 working days to process a refund.
How do I request for a refund?
Send an email to [email protected] and include your details of purchase. Also include the product’s vendor’s approval of the refund, if needed.
Should I submit my bank account details?
That will not be needed, the refund will be processed via the payment platform you used in making payment.
What is needed for my refund request to be approved?
For a refund to be approved, it must meet with our conditions for refund stated on this page.
Do I return the product?
Since our products are digital, they are deemed used as soon as you download or open the purchase. Therefore, there is no need to return it, but you might be removed from the support group or community of the product if it has one.
How is a request refund processed?
After you submit a request for refund, our after-sales service team reviews your request to ensure fairness to all parties involved.
You may be redirected to the product’s vendor if needed.
If your request meets the necessary conditions, it will be approved.
On the other hand, the Expertnaire after sales team can also disapproves refund requests due to its sole discretion.